Privacy Policy

Last updated: 2025. Next Care Healthcare Pty Ltd (ABN as registered in Australia) is committed to protecting the privacy of everyone who interacts with us. This policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Next Care Healthcare Pty Ltd provides healthcare and medical services to clients across Melbourne VIC and surrounding areas. You can contact us with any privacy enquiry at ceo@nextcarehealthcareau.space.

2. The Australian Privacy Principles

The Australian Privacy Principles set out standards, rights and obligations for the handling of personal information under the Privacy Act 1988 (Cth). Next Care Healthcare Pty Ltd complies with the APPs, which govern:

• the open and transparent management of personal information;
• the collection of solicited personal information;
• the handling of unsolicited personal information;
• notification of the collection of personal information;
• the use and disclosure of personal information;
• the accuracy, currency and completeness of personal information;
• data security and protection against misuse, interference, loss and unauthorised access;
• access to and correction of personal information;
• the quality of personal information before use;
• the management of government-related identifiers;
• anonymity and pseudonymity where practicable;
• privacy of personal information sent across borders;
• the collection, use and disclosure of sensitive information; and
• the handling of personal information relating to credit reporting.

3. Information We Collect

We may collect the following types of personal information:

• your name, email address and other contact details you provide when you enquire about our services or request a quote;
• health-related information you choose to share with us so that we can provide appropriate healthcare and medical services;
• information about your interactions with our website, such as pages visited and enquiries submitted;
• records of communications between you and our team.

Where possible, we will allow you to interact with us anonymously or using a pseudonym. However, in some circumstances, such as when providing healthcare and medical services, we may not be able to assist you without identifying information.

4. How We Collect Information

We collect personal information directly from you when you contact us by email, complete an enquiry or quote request through our website, or communicate with our team. We may also collect information about your use of our website through cookies and similar technologies.

5. How We Use Your Information

We use your personal information to:

• provide healthcare and medical services to you;
• respond to your enquiries and prepare quotes;
• manage our relationship with you and maintain accurate records;
• improve our services and website; and
• comply with our legal and regulatory obligations.

6. Disclosure of Your Information

We do not sell, rent or trade your personal information. We may disclose personal information only where necessary to provide our services, where required or authorised by law, or where you have consented to the disclosure. Any disclosure is handled in accordance with the APPs.

7. Sensitive Information

Health-related information is considered sensitive information under Australian law. We only collect sensitive information where it is reasonably necessary for our functions, and we handle it with additional care and safeguards, including restricting access to authorised personnel only.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes storing information securely, limiting access to those who need it, and securely destroying or de-identifying personal information when it is no longer required, subject to legal retention obligations.

9. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@nextcarehealthcareau.space. We will respond within a reasonable time. There is no charge for requesting access to or correction of your personal information, although we may charge a reasonable fee for providing a copy of records.

10. Cross-Border Disclosure

Where practicable, we keep personal information within Australia. If we ever need to send personal information overseas, we will take reasonable steps to ensure the recipient handles it in accordance with the APPs.

11. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and to understand how the site is used. You can adjust your browser settings to refuse cookies, although some features of the website may not function properly as a result.

12. Complaints and Privacy Concerns

If you have a concern about how we handle your personal information, or you believe we have breached the Australian Privacy Principles, please contact us at ceo@nextcarehealthcareau.space. We will acknowledge your complaint promptly and investigate it thoroughly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

14. Contact Us

For all privacy enquiries, please contact Next Care Healthcare Pty Ltd, Melbourne VIC, by email at ceo@nextcarehealthcareau.space.